Medical Liaison Officers (MLOs) play a key role in helping the charity meet its strategic objective to increase awareness and understanding of its work within the medical world. They help ensure that doctors, medical students and their families are aware of the support the RMBF can provide in times of difficulty. MLOs also feed back to the RMBF on issues affecting the medical profession.

The role of Medical Liaison Officers

MLOs are the public face of the RMBF. They help us to understand the pressures and challenges facing the medical profession, and help to circulate information about the charity to colleagues.

MLOs perform a number of functions on behalf of the RMBF, including:

  • raising awareness of the help the RMBF can provide among colleagues
  • promoting the work of the RMBF among other medical organisations such as Royal Colleges, medical Societies & Associations, medical schools, hospitals and GP practices
  • providing information to doctors and their families who might benefit from assistance from the RMBF, including how they can get help and advice
  • encouraging colleagues and friends to undertake fundraising activities to support RMBF services by promoting RMBF fundraising pack
  • helping to identify emerging needs in the medical profession
  • assisting the RMBF with research projects
  • providing feedback on proposed RMBF strategies and policies

What is expected of MLOs

  • To actively participate in initial and ongoing training activities, networking events and meetings with fellow RMBF volunteers, staff and Trustees
  • To undertake at-least four profile raising/networking activities every year
  • To inform RMBF of their activities in a bi-annual online survey. This information will be shared with colleagues and supporters and help us evaluate MLOs impact on our public profile

Attributes of a successful MLO

RMBF MLOs come from all areas of the medical profession and are based throughout the UK. This diverse mix helps us to get a clear understanding of the pressures facing the medical profession as a whole. However, there are a few personal attributes that MLOs share which help them succeed in their role. These attributes include:

  • enthusiasm and creativity
  • a good network of colleagues
  • knowledge of the RMBF’s services and procedures, so they are able to respond to questions from an audience or individual
  • empathy and understanding of the nature of colleagues’ problems

Training and development

As part of their induction, all MLOs will attend an induction workshop with the Volunteer Programme Manager (VPM) to get a better understanding of how the RMBF operates.

Ongoing support for MLOs

Medical Liaison Officers receive comprehensive support and advice from the VPM to ensure they feel confident in promoting the work of the RMBF. They are invited to join fellow MLOs, RMBF staff and trustees at an annual MLO Network and Feedback Forum and Lunch.

From time to time the VPM will organise informal regional meetings, where MLOs will have another chance to meet colleagues and share their experiences.

On the afternoon of the RMBF’s AGM there is a Volunteers Meeting. MLOs meet fellow volunteering members, as well as Trustees and staff of the RMBF, and there is ample opportunity for views and problems to be shared and discussed.


Forward to Part 2: Promoting the work of the RMBF

Medical Liaison Officer Handbook index