The RMBF is committed to providing a confidential service to those we help (service users). The RMBF must comply with the Data Protection Act 1998 and can only collect and share personal data which is relevant for the purposes of processing and monitoring applications for charitable support, and must keep all such data stored securely.  We therefore ask everyone who volunteers for us, and this particularly applies to Area Visitors and to Case Committee members, to take every precaution to ensure that any personal data about applicants/beneficiaries that is given to them by the RMBF’s staff is kept safe and confidential. Please read and follow the guidance below.

RMBF Confidentiality Policy

Confidentiality is a means of providing service users with safety and privacy. Due to the sensitivity and personal nature of information shared by service users, it is therefore essential that volunteers adhere to the following code:

  • Volunteers should treat any information received from service users as confidential and, as such, not to be communicated to other agencies without that person’s consent, by means of a signed letter of authority
  • Information received from service users is regarded as confidential within the organisation. It may only be shared with other staff and volunteers with respect and discretion
  • Information received from a service user should not be shared with another service user
  • Any written information concerning a service user must be stored in a secure manner
  • Information should be recorded in a factual manner, without personal opinion or judgment
  • Access to information held on service users should be line with the RMBF’s Data Protection Policy
  • Where a specialist internal or external service is accessed (e.g. money advice, counselling, careers counselling) volunteers will not have access to personal information disclosed and will work in line with the service provider’s own confidentiality policy
  • Any service user who is unhappy with the level of confidentiality is entitled to use the complaints procedure to pursue the matter

Forward to Part 5: Safeguarding vulnerable adults and children

Handbook for all Volunteers index